We provide a 7-day trial so you can test the program risk-free. If you decide the program isn't right for you, cancel during the trial period. No charge will be applied.

After the trial ends, your subscription renews automatically. To avoid unwanted charges:

Cancel in your account settings before your trial ends, OR
Cancel through the app store where you subscribed

If you forget to cancel post-renewal: We understand it happens. Reach out to us at support@marklauren.com to discuss your situation. Refund requests are reviewed case-by-case.

Refund Policy (Post-Trial):

Eligible: Technical issues preventing use, accidental duplicate charges, within 14 days of purchase
Not eligible: Subscription used extensively, "changed my mind" after 14 days, forgot to cancel before renewal

All charges through app stores are final and non-refundable, as they're processed by Apple or Google.

We're sorry to see you go! Before you go, consider reaching out. We'd love to help you find the right program or discuss any concerns. Email us at support@marklauren.com with your feedback.

Where You Subscribed Determines How You Cancel:

Website Subscription (After March 2024)

1. Sign in at bodyweight.marklauren.com/login
2. Click the avatar icon (top right) and select Settings
3. Click Purchase History
4. Find your subscription and click Cancel

Website Subscription (Before March 2024)

Email support@marklauren.com to cancel your subscription.

iOS (Apple)

https://support.apple.com/en-us/HT202039

1. Settings → [Your Name] → Subscriptions
2. Find Mark Lauren Bodyweight
3. Tap Cancel Subscription

Android (Google Play)

https://support.google.com/googleplay/answer/7018481

1. Google Play Store → Profile → Subscriptions
2. Select Mark Lauren Bodyweight
3. Tap Cancel

Roku

https://support.roku.com/article/208756478

What happens after cancellation:

• Billing stops immediately (no future charges)
• You retain access until the end of your paid period
• Your progress is saved and recoverable if you resubscribe

To change your plan, cancel your current subscription and resubscribe with your preferred option.

All Platforms (Website, iOS, Android)

1. Cancel your current subscription
2. Wait for your current billing period to end
3. Resubscribe at marklauren.com/apps with your preferred plan (monthly or yearly)

Important: Your access continues until the end of your paid period. Once it expires, you can immediately resubscribe with the new plan.

When a payment fails, you'll receive an email notification. Your subscription typically stays active during the retry period, giving you time to fix the issue.

What Happens:

1. First payment attempt fails → You get an email
2. Platform retries automatically (usually 2–3 more times over several days)
3. Grace period: You keep access while we retry
4. If all attempts fail, subscription cancels automatically

How to Fix It:

iOS (Apple)

1. Settings → [Your Name] → Media & Purchases → View Account
2. Tap Payment Information
3. Update your credit card or payment method
4. Apple will retry the charge automatically

Android (Google Play)

1. Open Google Play Store → Profile icon (top right)
2. Tap Payments & subscriptions → Payment methods
3. Add or update your payment method
4. Set it as default
5. Google will retry the charge automatically

To retry immediately:

1. Play Store → Subscriptions → Mark Lauren Bodyweight
2. Tap Fix payment or Update payment
3. Enter new card details
4. Charge processes immediately

Web

1. Check your email for the failed payment notice
2. Click Update Payment Method in the email, OR
3. Log in to bodyweight.marklauren.com → Account → Billing → Update Payment
4. Enter new card information

Common Causes:

One subscription = one user account. Each person needs their own account to access the platform.

Our Policy:

• One subscription per person
• Account sharing violates our Terms of Service
• Progress tracking is individual to each account
• Workout history is personal

Why separate accounts matter:

• Individual progress tracking and stats
• Personalized workout recommendations
• Separate workout history for motivation
• Proper program progression and scaling

For Families:

Option 1: Multiple individual subscriptions (recommended)

• Each family member creates their own account
• Each manages their own subscription
• Everyone gets full feature access and personalized tracking

Option 2: Shared device, separate logins

• One device used by multiple people
• Each person logs in/out with their own credentials
• Works well for families sharing one tablet

Option 3: Group workouts from one account

• One person leads the workout from their account
• Others follow along without logging in
• No individual progress tracking for followers, but good for group accountability

Couples & Partners:
Consider two subscriptions for the full experience and individual tracking. Or follow along together with one account. Shared accountability can boost consistency.

Users Under 18:

• Requires parent or guardian consent
• Parent manages the subscription
• Age-appropriate program selection is advised

Use this checklist to diagnose sign-in issues:

1. Are You Using the Right Login Method?

Did you sign up with Apple?

• Use the Continue with Apple button
• Don't enter email/password manually
• Make sure you're using the same Apple ID

Did you sign up with Google?

• Use the Continue with Google button
• Don't enter email/password manually
• Select the correct Google account

Did you sign up with email/password?

• Enter your email and password manually
• Email addresses are case-insensitive; passwords are case-sensitive
• Check for extra spaces before or after your email

2. Do You Have an Active Subscription?

• Expired subscriptions can prevent login
• Check your email for billing notices
• See "What if my payment fails?" for next steps

3. Try a Password Reset
Even if you think you remember your password, try resetting it. See "How do I reset my password?" below.

4. Clear Cache and Cookies

Web Browser:

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select Cookies and Cached files
3. Choose All time as the time range
4. Click Clear data
5. Close and reopen your browser

Mobile App:

• iOS: Settings → General → iPhone Storage → Mark Lauren → Delete App → Reinstall
• Android: Settings → Apps → Mark Lauren → Storage → Clear Cache

5. Check Your Internet Connection

• Verify you have active internet (try loading a website)
• Switch between WiFi and mobile data
• Restart your router if on WiFi

6. Apple Device Note
If you're on an Apple device, registration is optional. You can watch videos anonymously by skipping registration. To use full account features later, you can create a password anytime at bodyweight.marklauren.com/login

Still having trouble? Contact us at support@marklauren.com with your account email, device type, screenshot of error, and steps tried.

Try these troubleshooting steps based on your device.

Computer (Windows/Mac):

1. Check your internet connection

   • Are you connected to WiFi or mobile data?
   • Is your connection stable? (Try YouTube to test)
   • Speed needed: 5+ Mbps for reliable streaming

2. Restart your browser

   • Close completely and reopen
   • Try Google Chrome, Firefox, or Safari
   • Preferred browser: Chrome or Firefox

3. Clear your cache

   • Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
   • Select Cookies and Cache
   • Choose All time
   • Click Clear data

4. Try an incognito or private tab

   • Open a new private/incognito window
   • Try loading the video
   • If it works, your cache or extensions are the issue

5. Try a different browser

   • If one browser fails, try another
   • Rules out browser-specific issues

6. Restart your equipment

   • Restart your computer
   • Restart your wireless router or modem

iPhone & iPad:

1. Check your internet

   • Connected to WiFi or cellular?
   • Is your connection stable?

2. Restart the app

   • Close the app completely (swipe up and swipe away)
   • Wait 10 seconds
   • Reopen the app

3. Toggle WiFi

   • Close the app
   • Turn off WiFi on your device
   • Turn WiFi back on
   • Open the app

4. Restart your device

   • Power off your iPhone or iPad completely
   • Wait 10 seconds
   • Power it back on
   • Open the app

5. Update iOS and app

   • Settings → General → Software Update
   • App Store → Updates → Update Mark Lauren app

6. Troubleshooting downloaded videos

   • Delete the download
   • Download again
   • Try a different video quality

7. Last resort: Reinstall the app

   • Delete the app from your home screen
   • Restart your device
   • Reinstall from the App Store
   • Sign back in

Android:

1. Check your internet

   • Connected to WiFi or mobile data?
   • Is your connection stable?

2. Restart the app

   • Settings → Apps → Mark Lauren
   • Tap Force Stop
   • Wait 10 seconds
   • Reopen the app

3. Clear the app cache

   • Settings → Apps → Mark Lauren → Storage
   • Tap Clear Cache (not Clear Data)
   • Try again

4. Restart your device

   • Power off your Android device
   • Wait 10 seconds
   • Power it back on

5. Troubleshooting downloaded videos

   • Delete the download
   • Download again
   • Try a different video quality

6. Restart your internet

   • Restart your WiFi router or modem

7. Last resort: Reinstall the app

   • Uninstall the app
   • Restart your device
   • Reinstall from Google Play
   • Sign back in

Apple TV:

1. Check your internet connection (WiFi or wired)
2. Restart your Apple TV device
3. Restart your wireless router or modem

Roku:

1. Check your internet connection (WiFi or wired)
2. Restart your Roku device
3. Restart your wireless router or modem

Chromecast:

1. Make sure your device and Chromecast are on the same WiFi network
2. Check your internet connection
3. Unplug the Chromecast device and plug it back in
4. Restart your wireless router or modem

Still having trouble? Email support@marklauren.com with your device type, what happened, and steps tried.

"Email Not Found" Error

This usually means you signed up with Apple ID or a different email than you think.

If you signed up with Apple ID:

1. Go to Settings on your iPhone or iPad
2. Tap your name → Password & Security → Apps Using Apple ID
3. Find Mark Lauren Bodyweight
4. Check what email Apple shared with us (may be a privacy relay address)
5. Use that email for the password reset

If you have multiple email addresses:

1. Try password reset with each email you've used
2. Search your email inbox for "Mark Lauren" or "bodyweight" to find your original signup confirmation
3. Once you find your account email, use it for the reset

If you're only subscribed to the newsletter:

• Newsletter subscriptions don't create platform accounts
• You'll need to create a new account at bodyweight.marklauren.com with a different email
• Your newsletter subscription email can't be used for platform login

Password Reset Link Expired

Password reset links expire after 24 hours.

• Request a new reset link
• Complete the reset within 24 hours
• If using mobile, open the link in your phone's web browser (not the email app preview)

Still having issues? Contact support@marklauren.com.

Password reset is straightforward:

1. Go to bodyweight.marklauren.com/login
2. Click Forgot Password?
3. Enter the email address associated with your account
4. Click Send Recovery Info
5. Check your email for a password reset link (arrives within 2-3 minutes)
6. Click the link in the email
7. Create a new password (minimum 8 characters)
8. Sign in with your new password

Didn't receive the email?

• Check your spam or junk folder
• Wait 5 minutes (emails can be delayed)
• Verify you're using the correct email address
• Try requesting a reset again

Still having issues? Contact support@marklauren.com.

Yes. We have programs designed for every fitness level, from complete beginners to advanced athletes.

Our Foundation Programs:

Pre-Prep Program (Easiest starting point)

• For people recovering from injury
• For those returning to exercise after a long break
• Improves shoulder, hip, and spine health
• 4-week program

Prep Program (Beginner foundation)

• If it's your first time working out
• If you've had past injuries
• If you want the best possible foundation
• Improves shoulder, hip, and spine health
• Builds posture, mobility, and basic strength
• 4-week program

Bodyweight Training 2.0 (Intermediate foundation)

• For people who've trained before or completed Prep
• If you've used our DVDs or legacy YAYOG app before
• Three levels: Novice → Intermediate → Advanced
• Focuses on posture, mobility, and strength

After the Foundation:

Once you've completed Pre-Prep or Prep, you'll have the foundation to progress into:

• 90-Day Challenge (3 levels of progressive intensity)
• Chief Class (High-intensity conditioning)
• Strength Training (Ladders, circuits, sport complexes)
• Sport-Specific Workouts (Running, swimming, agility)

More Information:

• Learn more about Mark Lauren: https://marklauren.com/story/
• Books and products: https://marklauren.com/books/
• In-person training courses: https://marklauren.com/courses
• Newsletter (get first two chapters of "Strong & Lean"): https://marklauren.com/newsletter/

Not sure where to start? Email us at support@marklauren.com.

We are not doctors, which limits the advice we can provide. If you have medical issues, consult your doctor for guidance and clearance before exercising.

For those with doctor's clearance, we use progression-based training to develop fundamental athletic ability. This approach is the fastest and safest way to improve performance, health, and injury resistance, whether you're recovering from injury, building bone density, or training for military or athletic demands.

Our programs organize movement into smart progressions, letting you tailor training volume and intensity to your current level as you advance.

Get started: Begin slowly and prioritize getting your body healthy first. Build up safely from there.

Yes. Our iOS and Android apps have an offline mode.

How to download workouts:

1. Open the app while connected to the internet
2. Go to any workout or exercise
3. Look for the Download button (if available on your plan)
4. Videos download to your device storage
5. Access offline in the Downloads section

Download Details:

• Storage space required: 500 MB to 2 GB (depending on length and quality)
• Downloads expire after 30 days
• Download again after expiration
• Limited to active subscribers

Web Platform:

• Videos stream only (no download option available)
• Requires internet connection

Offline Workaround:

• Use mobile app downloads for travel
• Screenshot workout plans beforehand
• Write down exercise sequences to follow

Our workouts are available in English and German.

On the Website:

• German content appears below the English content
• Simply scroll down to find it

In the Mobile App:

• Tap the language selector at the top
• Switch between English and German anytime

Questions? Reach out to us at support@marklauren.com.

Yes. Our programs develop strength, endurance, coordination, and balance using a diverse arsenal of bodyweight exercises that cover all joint functions and fundamental athletic skills. You'll build strength, improve posture, and create lasting fitness habits.

Whether you're looking to replace a gym membership or add to your current routine, we're here to help you move better and live better.

Need help choosing a program? Email us at support@marklauren.com for personalized guidance.

The code word is printed in the book, no matter the version you've got.

English Edition:

• Pages 23–24

German Edition:

• Page 30

eBook Format:

• 2–3 pages before the workouts start, OR
• Search the eBook for "code word" or "Passwort"

Don't have the book yet?

• Browse and purchase books: https://marklauren.com/books/
• Sign up for the newsletter: https://marklauren.com/newsletter/ to get the first two chapters of "Strong & Lean" free

Mark's Story:
https://marklauren.com/story/

Books and Products:
https://marklauren.com/books/

Newsletter:
https://marklauren.com/newsletter/

• Get the first two chapters of "Strong & Lean" free

In-Person Training Courses:
https://marklauren.com/courses

• Learn from Mark directly about training systems and coaching

Still have questions? Email us at support@marklauren.com.